Terms and Conditions
(Applicable to all bookings with Laser Travel and Tours Pvt. Ltd.)
1. Introduction
These Terms and Conditions form the basis of the contract between you (“Client”, “you”, “your”) and Laser Travel and Tours Pvt. Ltd. (“Company”, “we”, “us”, “our”).
By confirming a booking with us, you acknowledge that:
- You have read, understood, and agreed to these Terms and Conditions.
- You are legally capable of entering into a binding contract under the laws of Nepal.
- If under 18 years, consent of a parent/guardian is mandatory.
2. Scope of Services
These terms apply to:
- Tour packages
- Airline ticketing
- Hotel bookings
- Visa assistance
- Travel arrangements within Nepal, UAE, and other destinations operated by us
3. Booking & Contract Formation
A booking is considered confirmed when:
- Required deposit/payment is received, and
- We issue an official invoice/confirmation
Booking methods:
- Website
- Direct office booking
⚠️ Electronic acknowledgements do not constitute confirmation until officially invoiced.
4. Payment Terms
| Payment Type | Requirement |
|---|---|
| Tour Packages | Minimum 60% deposit at booking |
| Air Tickets | 100% payment required |
| Balance Payment | Must be cleared 6 weeks prior to departure |
| Last-minute Booking (<6 weeks) | Full payment required immediately |
Failure to pay on time may result in automatic cancellation with applicable charges.
5. Pricing Policy
Prices include:
- Accommodation
- Transportation
- Trip coordination
- Administration
Prices exclude:
- International flights (unless stated)
- Visa fees
- Travel insurance
- Personal expenses
- Optional activities
Price Adjustment
We reserve the right to adjust prices due to:
- Currency fluctuations
- Government taxes
- Fuel surcharges
| Change Level | Policy |
|---|---|
| ≤ 2% | No change applied |
| > 2% | Surcharge/refund applies |
| > 10% increase | Client may cancel with full refund |
No price changes will be made within 30 days of departure.
6. Travel Insurance (Mandatory)
All clients must obtain comprehensive travel insurance covering:
- Medical emergencies
- Evacuation & repatriation
- Trip cancellation
- Adventure activities (if applicable)
Failure to obtain insurance is at your own risk.
7. Health & Fitness Declaration
By booking, you confirm:
- You are physically and mentally fit for the trip
- You have disclosed any medical conditions
We reserve the right to:
- Refuse participation
- Cancel booking (with charges)
if information provided is inaccurate or incomplete.
8. Special Requests
All special requests:
- Must be submitted in writing
- Are not guaranteed unless confirmed in writing
9. Cancellation Policy (By Client)
| Cancellation Period | Charges |
|---|---|
| 12+ weeks | Full refund |
| 12 – 6 weeks | 25% charge |
| 6 – 3 weeks | 50% charge |
| < 3 weeks or No-show | 100% charge |
Refunds (if any) depend on supplier policies and processing timelines.
10. Booking Transfer
- Allowed up to 3 weeks before departure
- Subject to supplier approval
- All additional costs must be paid by the client
11. Amendments
Changes to bookings:
- Subject to availability
- May incur additional costs
⚠️ Date changes are treated as cancellation + rebooking.
12. Itinerary Changes
We may modify itineraries due to:
- Weather conditions
- Safety concerns
- Operational requirements
We will ensure:
- Equivalent services wherever possible
13. Cancellation or Changes by Company
We reserve the right to:
- Cancel trips due to insufficient participants
- Modify arrangements when necessary
Client Options:
- Accept changes
- Choose alternative package
- Receive refund (if applicable)
14. Force Majeure
We are not liable for disruptions caused by:
- Natural disasters
- Political instability
- Pandemics
- Flight cancellations
- Government restrictions
No compensation applies in such cases.
15. Liability Limitations
We act as a service facilitator and shall not be liable for:
- Acts of third-party suppliers
- Personal injury, loss, or damage beyond our control
Compensation Limits:
- Luggage loss: Max USD 100 per person
- Other claims: Max twice the trip cost
16. Client Responsibilities
Clients must:
- Follow local laws and regulations
- Respect other travelers and staff
- Avoid disruptive or harmful behavior
We reserve the right to:
- Terminate participation without refund
17. Passport & Visa
Clients are responsible for:
- Valid passport (minimum 6 months validity)
- Visa requirements
We are not liable for:
- Denied boarding
- Immigration refusal
18. Complaints Procedure
Any complaint must be:
- Reported immediately during the trip
- Submitted in writing within 14 days after trip completion
Failure to notify may limit liability.
19. Supplier Terms
Third-party providers (airlines, hotels, etc.) operate under their own terms and conditions.
20. Governing Law
This agreement is governed by the laws of:
All disputes shall be subject to:
- Courts of Nepal
21. Website Accuracy
We strive for accuracy; however:
- Errors may occur
- Clients must reconfirm details at booking
22. Emergency Assistance
For urgent assistance, contact:
📞 +977-9808114567
📞 +977-9801133789
23. Acceptance of Terms
By booking with Laser Travel and Tours Pvt. Ltd., you confirm acceptance of all Terms and Conditions stated above.